Frequently Asked Questions
Answers to common questions about Fan Strategy.
01 Is Fan Strategy licensed and which regulator oversees its operations?
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Fan Strategy holds a licence from the Malta Gaming Authority (MGA), one of the most respected i‑gaming regulators. The MGA requires the platform to meet strict financial, security, and fair‑play standards, and it performs regular audits of our systems. You can verify our licence number (MGA/CL1/1234/2025) on the regulator’s public register.
02 How does Fan Strategy generate its FIFA World Cup match predictions?
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Our predictions combine quantitative models that process team performance metrics, player statistics, and historical head‑to‑head data with input from experienced football analysts. Each model is back‑tested against past tournaments to calibrate accuracy, and final odds are adjusted for market conditions. The process is designed to be transparent, though the inherent uncertainty of live sport means no prediction can be guaranteed.
03 What payment methods can I use to deposit and withdraw funds on Fan Strategy?
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Fan Strategy accepts Visa, Mastercard, and Maestro cards, as well as e‑wallets such as Skrill, Neteller, and PayPal. Direct bank transfers and a selection of prepaid vouchers (e.g., Paysafecard) are also available for deposits. Withdrawals are processed to the same method used for the deposit, with e‑wallet payouts arriving within 24 hours and card/bank transfers taking 3‑5 business days.
04 What responsible gambling tools does Fan Strategy offer, and how do I activate them?
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We provide deposit limits, loss limits, wagering caps, and the option to set a temporary self‑exclusion or a longer cooling‑off period. These can be set from the ‘Responsible Gaming’ section of your account settings, and once applied they take effect immediately. If you need further assistance, our support team can guide you through additional resources and external counselling services.
05 What happens to my bet if a FIFA World Cup match is postponed or cancelled?
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If a match is postponed before its scheduled start time, the bet is treated as void and the stake is returned to your account. For matches halted after the first whistle, the industry standard is to settle the market once at least 90 minutes of play (or the official decision of the governing body) have been completed. Any bets placed on markets that cannot be determined will be refunded.
06 How can I contact Fan Strategy support if I have an issue with my account or a bet?
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Customer support is available 24/7 via live chat, email ([email protected]), and a toll‑free phone line for registered users. The live‑chat agents are trained to handle account, payment, and betting queries, and you can request a callback if you prefer phone assistance. For complex disputes, we operate a formal complaint procedure that follows the MGA’s guidelines for resolution.